Problem Overview
The original business rule configuration process required deep technical knowledge, involving manual coding and complex interactions. This created significant challenges: Dependence on IT teams, causing bottlenecks and delays, lengthy and error-prone rule setup, lack of flexibility to adapt to evolving business scenarios
The financial team spent an average of 40 hours each week manually correcting errors caused by an outdated and inefficient rules management system. The new configurator needed to dramatically reduce this time by enabling flexible rule creation that could:
⚹ Handle complex, formula-based calculations
⚹ Support custom timeframes, weekly schedules, and holiday exceptions
⚹ Comply with Switzerland’s strict labor and overtime regulations
⚹ Adapt to varying company-specific policies
Outcome
The redesigned Business Rules Configurator significantly improved user experience and operational efficiency:
⚹ 60% reduction in rule configuration time.
⚹ 40% fewer errors due to intuitive design and built-in guidance.
⚹ Empowered non-technical users to configure rules independently.
⚹ Highly positive user feedback on usability and accessibility.
The configurator now effectively supports Coople's dynamic business needs, reinforcing the critical role UX design plays in bridging user needs and complex business processes.
It also gave businesses the flexibility to customize rules to fit their unique operational needs, making Coople’s platform even more competitive in the staffing industry.
