Digital Hotel Room Key
The PlayerMax Mobile App serves as a concierge solution for casino guests, enhancing their stay with features like property exploration, offer management, and digital key access. The digital key feature was designed to provide seamless room entry, eliminating the need for physical keys and improving user convenience. This functionality integrates with smart lock technology, making it intuitive and efficient for guests.
Responsibilities
Created user flows to map the digital key journey from app login to successful room access.
Designed interactive prototypes and high-fidelity screens for the digital key interface, ensuring an intuitive experience.
Refined UI elements, including states for unlocking, errors, and success, to provide clear feedback to users.
Participated in stakeholder reviews and implemented iterative improvements based on feedback.
Collaboration
Collaborated with development teams to align designs with technical requirements and ensure smooth implementation.
Outcomes
The digital key feature made room access more convenient and efficient, eliminating the need for physical keys or visits to the front desk. Guests benefited from a user-friendly process with clear guidance and responsive feedback, ensuring a hassle-free experience. The sleek and intuitive interface not only improved usability but also reflected the casino's upscale brand image. This feature became a valuable addition to the app, boosting engagement and offering guests a more convenient and enjoyable stay.
